Delivery

We will try to process all orders within 7 working days of receiving them. If for any circumstance

an order cannot be processed within this time, we will notify you with the option of a full refund

or replacement option.

 

All products are delivered either by courier or by post, depending on their size and value.

We may deliver the Goods to you by separate instalments. In such cases We will try our hardest

to co-ordinate the separate deliveries as much as possible.

All deliveries must be signed for (except items sent by post and which are small enough to be

put through your letterbox). 

 

Please open all deliveries immediately, any omissions or errors must be reported within three

working days. After this we are not liable to take responsibility for any omissions or errors.

Our courier will attempt to deliver your goods next working day if you are not there to sign for

the goods a calling card will be left at the delivery address, this card contains the contact details

and area map for the nearest courier depot. If you do not contact the courier depot delivery will

be attempted the following working day. At this point if you are not at the address to sign, the

goods will be held at the courier depot until you contact them. If you request a re-delivery you

will be charged a further postage charge, if you collect the goods there is no surcharge.

We encourage you to contact the the courier as soon as possible, failure to contact the courier

within 5 working days of the first delivery attempt will result in the goods being returned to us.

In this instance your payment card will be surcharged with £12 to cover the cost of returning the

goods to us.

 

Delivery Charges

We make every effort to keep our delivery charges as low as possible. Our charges depends on

the type of product you have ordered and will always be confirmed before final checkout.

You will only pay one delivery charge, irrespective of the number of products ordered (subject

to weight and insurance valuation limits). If you order two or more products which fall into

different categories, the higher charge will apply.

 

Delivery Times

We will try to process all orders so you receive them within 14 days. If for any circumstance an

order cannot be processed within this time, we will notify you with the option of a full refund

IMPORTANT: We do everything we can to meet the delivery times specified in this section.

However, occasionally delivery times may be affected by factors beyond our control and

therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected

delay. Please allow extra days for deliveries to remote postcodes.

 

Cancellation & Returns for all Web or Gallery Sales

You can cancel your purchase at any time before or up to 7 days after paying a deposit by

notifying us by telephone, in person or in writing, in this case we would be happy to offer an

exchange of goods or offer a credit note towards another purchase of work to be used within 6

months of the credit given. Failure to do so up to 7 days after deposit paid will result in the

forfeiting of all monies paid regardless of notice given.

 

Your product must be complete, and in ‘as new’ condition as you received it in.

You will receive a full refund, and the cancellation is free of charge provided you inform us that

you intend to cancel within this 7 day period and return the goods within a reasonable period

of time. We can not cancel a purchase when you are unable to provide proof of purchase; the goods

have been damaged since delivery.

 

Cancellation by us

We reserve the right to cancel the Contract between us if:

We or Our suppliers have insufficient stock to deliver the Goods You have ordered or such

Goods have been discontinued;

One or more of the Goods You ordered was listed at an incorrect price due to a typographical

error or an error in the pricing information received by us from our suppliers.

 

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any

sum deducted by us from your credit card as soon as possible but in any event within 30 days of

your order. We will not be liable to pay any additional compensation for disappointment

suffered.

 

Return of Faulty Goods

If there is a fault with your product we will normally offer a prompt repair, exchange or refund

(at our own discretion). Under normal circumstances we will offer you the choice of an

exchange.

 

When returning products you are advised to use an insured parcel service which requires a

signature on delivery as we will not be held responsible for products lost or damaged in transit.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS