Delivery and Returns
We will try to process all orders within 7 working days of receiving them. If for any circumstance an order cannot be processed within this time, we will notify you with the option of a full refund or replacement option.
All products are delivered either by courier or by post, depending on their size and value.
We may deliver the Goods to you by separate instalments. In such cases We will try our hardest to co-ordinate the separate deliveries as much as possible.
All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox).
Please open all deliveries immediately, any omissions or errors must be reported within three working days. After this we are not liable to take responsibility for any omissions or errors.
Our courier will attempt to deliver your goods next working day if you are not there to sign for the goods a calling card will be left at the delivery address, this card contains the contact details and area map for the nearest courier depot. If you do not contact the courier depot delivery will be attempted the following working day. At this point if you are not at the address to sign, the goods will be held at the courier depot until you contact them. If you request a re-delivery you will be charged a further postage charge, if you collect the goods there is no surcharge.
We encourage you to contact the the courier as soon as possible, failure to contact the courier within 5 working days of the first delivery attempt will result in the goods being returned to us.
In this instance your payment card will be surcharged with £12 to cover the cost of returning the goods to us.
DELIVERY CHARGES
We make every effort to keep our delivery charges as low as possible. Our charges depends on the type of product you have ordered and will always be confirmed before final checkout.
You will only pay one delivery charge, irrespective of the number of products ordered (subject to weight and insurance valuation limits). If you order two or more products which fall into different categories, the higher charge will apply.
DELIVERY TIMES
We will try to process all orders so you receive them within 14 days. If for any circumstance an order cannot be processed within this time, we will notify you with the option of a full refund
IMPORTANT: We do everything we can to meet the delivery times specified in this section.
However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. Please allow extra days for deliveries to remote postcodes.
CANCELLATION & RETURNS FOR ALL WEB OR GALLERY SALES
You can cancel your purchase at any time before or up to 7 days after paying a deposit by notifying us by telephone, in person or in writing, in this case we would be happy to offer an exchange of goods or offer a credit note towards another purchase of work to be used within 6 months of the credit given. Failure to do so up to 7 days after deposit paid will result in the forfeiting of all monies paid regardless of notice given.
Your product must be complete, and in ‘as new’ condition as you received it in.
You will receive a full refund, and the cancellation is free of charge provided you inform us that you intend to cancel within this 7 day period and return the goods within a reasonable period of time. We can not cancel a purchase when you are unable to provide proof of purchase; the goods have been damaged since delivery.
CANCELLATION BY US
We reserve the right to cancel the Contract between us if:
- We or Our suppliers have insufficient stock to deliver the Goods You have ordered or such Goods have been discontinued;
- One or more of the Goods You ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be liable to pay any additional compensation for disappointment suffered.
RETURN OF FAULTY GOODS
If there is a fault with your product you must let us know within 30 days of delivery, however if notified we will normally offer a prompt repair, exchange or refund (at our own discretion). Under normal circumstances we will offer you the choice of an exchange.
When returning products you are advised to use an insured parcel service which requires a signature on delivery as we will not be held responsible for products lost or damaged in transit.